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Use Cases

See how businesses across every industry use Nasma to hear their customers.

Telecommunications

The Challenge

Customer support satisfaction surveys are expensive to conduct manually, and SMS/email surveys have low response rates.

How Nasma Helps

  • Automatically call customers after support interactions
  • Ask structured satisfaction questions with rating scales
  • Compile NPS scores and identify recurring complaints

Example Questions

“Was your issue resolved today?”
“Rate our support team from 1 to 5”
“What could we improve?”

Restaurants & Delivery

The Challenge

Post-dining and delivery feedback is rarely collected, missing opportunities to improve food quality and service.

How Nasma Helps

  • Call customers after delivery to assess food and service quality
  • Identify delivery issues, packaging problems, and menu preferences
  • Track satisfaction trends across locations

Example Questions

“How was the food quality?”
“Was the delivery on time?”
“Would you order from us again?”

Healthcare

The Challenge

Patient experience surveys are critical for accreditation but are costly and time-consuming to conduct.

How Nasma Helps

  • Conduct post-appointment patient satisfaction surveys
  • Measure doctor attentiveness, wait times, and facility cleanliness
  • Generate compliance-ready reports

Example Questions

“Was the doctor attentive to your concerns?”
“Rate the waiting time from 1 to 10”
“How would you rate the overall experience?”

Retail & E-Commerce

The Challenge

Product returns and negative reviews often result from issues that could have been caught with proactive feedback.

How Nasma Helps

  • Follow up after purchases to gauge satisfaction
  • Detect product quality issues before they become returns
  • Build loyalty through personal attention

Example Questions

“Are you satisfied with your purchase?”
“Was the product packaging in good condition?”
“Would you recommend us to a friend?”

Banking & Finance

The Challenge

Transaction and service feedback is essential for compliance and customer retention but difficult to collect at scale.

How Nasma Helps

  • Survey customers after key transactions or branch visits
  • Measure satisfaction with digital services and in-person support
  • Identify at-risk customers before they switch providers

Example Questions

“Were you satisfied with the service at the branch?”
“Rate the ease of your transaction from 1 to 5”
“Is there anything we could improve?”

Government & Public Services

The Challenge

Citizen feedback on public services is critical for policy but rarely collected in a structured, scalable way.

How Nasma Helps

  • Conduct citizen satisfaction surveys after government interactions
  • Measure service quality across departments and regions
  • Generate data-driven improvement reports

Example Questions

“Was the government service you received satisfactory?”
“Rate the responsiveness of the staff from 1 to 5”
“What would make this service better?”

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